Terms of Use

We’re dna.studio, a company registered with the Malta Business Registry having company registration number C68345. Our HQ is located in Centris Business Gateway, Triq is-Salib tal-Imriehel, Zone 3, Central Business District, Birkirkara CBD3020, Malta.

When you (“You”) use and/or visit dna.studio to shop with us or access our services and website (our “Website”), these terms apply and You acknowledge that you have read, understood and agree to these Terms of Use. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. Of course, if you need anything else, get in touch with us on hello@dna.studio and we will be glad to assist You. 

We keep these terms updated and we amend them every so often, so remember to check back in before You shop, as the latest set will apply.

We have the right to amend, remove or vary our services and/or any part of the Website, including our Terms of Use at any time.

These terms and our dealings with You are subject to Maltese law and the exclusive jurisdiction of the Maltese courts.

Your acceptance, it really matters to us!

By using and/or visiting Website, You acknowledge that You have read, understood and agree to these Terms of Use.

These Terms of Use constitute a binding agreement between You and dna. and its parents, subsidiaries, affiliates, successors, and assignees (collectively “dna. “). You are authorized only to use the Website if You agree to abide by these Terms of Use and all applicable laws. Please read these Terms of Use carefully. If You do not agree to these Terms of Use, please refrain from using or visiting the Website.

About You

To shop with us, You need to:

  • be at least 16 years old;
  • have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
  • be authorised to use that credit or debit card (e.g. it is in your name or You have permission to use it).

Placing an order

When You place an order, You should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s sufficient money on the account being used.

We only accept your order once payment has been approved and we have debited the payment card.

You may be able to cancel your order within 2 business hours from confirming it. You will not be able to change your order, You’ll need to cancel and re-order. 

Our business hours are from Monday to Friday between 09:00 and 17:30.

All orders are subject to availability and confirmation of the order price. We aim to keep this as simple as possible for You, so if there is any issue, we will get in touch. 

Whilst it does not happen often, we may need to refuse or cancel an order or block an account; even after an order has been confirmed. This could happen for example if we notice something unusual on an order or an account. If this happens to You and You think we’ve made a mistake, please don’t take it personal. Get in touch with us and we’ll be happy to discuss.

Prices and product descriptions

Whilst we endeavour to keep the website up to date as often as possible with accurate and factual information about anything in relation to us, our services and products, we are #designbyhumans and may make mistakes too. If we discover an error for any goods You’ve ordered, we will tell You as soon as possible and give You the option of reconfirming your order or cancelling it.

If we can’t get in touch with You, we will treat the order as cancelled. If You decide to cancel and You’ve already paid, we will issue a refund in full.

Prices include VAT (where applicable).

Depending on the value of your order or the delivery option or address You choose, delivery costs may also be charged. Click here for a full list of shipping costs. Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.

Delivery

Before You finalise your order, You’d need to choose your delivery country. Once You do, a shipping fee, if applicable, will come up. Whilst we would love it if we could provide You with specific timescales of when to expect delivery, given the current global pandemic, flight restrictions and everything that comes with it, we are unable to specify; but please expect a delay. 

We dispatch our orders via registered mail service with MaltaPost and tracking information will be provided which will help You in keeping an eye on your delivery. Tracking your order may be done by going here and entering your tracking number in the search bar. 

Any problems with your delivery? Please let us know within 30 days from the date of order confirmation and we’ll do our best to help You.

Returns and refunds, because life happens

Returning an unwanted item?

Depending on the items You ordered, You may or may not be able to return all or part of it. 

When it comes to printed t-shirts and other digital printed products, they are bespoke, custom-made goods, that are produced specifically for You once You place an order. We do not hold stock and would not, but for Your order we have produced the goods according to Your requirements. In this case, returns are not accepted unless the item received is somehow damaged and/or different than what You ordered. 

Refunds will be processed by way of the original payment method. 

We aim to refund You within 14 days of receiving the returned item.

Delivery costs and proof of postage

Depending on the options available in Your country, You’ll be responsible for the cost of returning any items.  We strongly recommend You get proof of postage.

All returned items should be sent in their original condition and packaging where possible, including tags.

Promo Codes

From time to time, we may come up with Promo Codes that You can use to reduce the price of specified products. Remember, it’s up to You to enter the code at checkout!

Some key things to remember:

Each Promo Code has its own terms, which will be made clear at the time that it’s issued to You (e.g. what products, single/multiple use, when it can be used etc).

If You’re given a unique Promo Code that is meant just for You (e.g. a student Promo Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without informing You.

As You may imagine, we don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone: e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code,  we can cancel, modify or suspend the Promo Code.

Your information

If any of your details change, remember that You need to update My Account so we can continue giving You our best service. You can also update your marketing preferences there).

At dna., we love being able to interact with and chat to You through our various social media platforms. However, we are unable to control those social media platforms or how You set your profiles on them. Therefore, please check and set your privacy settings so that You understand and are comfortable with how your personal information on these platforms will be used.

Things we are not keen on

It surely is obvious for most, but just in case anyone needs to hear it, You must not misuse or tamper with or website or other services; e.g. hack, introduce viruses, trojans, worms, logic bomb, screen scraping or other technologically harmful material or carry out denial of service attacks, or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things, not only may it constitute as a criminal offence, but they also get in the way of us giving our loyal dna. customers and clients the best possible service. So we treat them solemnly sternly. dna. will report any such breach or activity, and all information about the people carrying it out) to the relevant law enforcement authorities.

We recommend You use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or troublemakers.

Menaces take note: You agree to indemnify, defend and hold harmless dna., its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs, including, but not limited to, legal fees, arising from your use or misuse of this Website or your breach of the Terms of Use.

Content sharing, it’s that good!

You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless You have our express permission.

You’re also not allowed to use the dna. logo, or any marks which are similar, without our express permission.

Linking to dna.studio, because we are irresistible.

We can understand that sometimes You cannot help yourself but link our website, which we are fine with, as long as You do so in a way that is not commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.

Please don’t link in a way that suggests any form of approval or endorsement by dna. where none exists.

Our Website must not be framed on any other site without our permission.

Terms for User Generated Content

What’s this?

Have we reached out to You on any of your social media platforms to feature your content on our social media channels? Kudos to You! We must love your style.

By giving You the opportunity to feature your content on our social media channels and by responding with the required hashtag which we will identify when we reach out to You, You agree:

  • we can use your handle and the content (the “Content”) on dna.studio, and/or on any of dna.’s social media platforms (including but not limited to Instagram, Facebook and Twitter)
  • we can edit, crop, adapt, enhance or modify the Content. Rest assured that we will not treat You in a demeaning manner whatsoever.

You promise that You:

  • have the permission of everyone in the Content;
  • have the right to grant dna. the above rights; and
  • are at least 16 years of age

If You, or anyone in the Content, asks us to remove the Content, we will remove the Content from the social media accounts that we control.

You understand that other users of these social media platforms can also share and make use of the Content once posted. Particularly, any user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content, including sharing capabilities. If You do not want to grant the permissions set out above then please do not give us consent to use the Content.

Do You need to speak to us for any reason?

Complaints, feedback, suggestions, anything really…

Whilst we make exceptional design work that we are immensely proud of, we are also great listeners and are all in for constructive criticism. If You would like to speak to us, please contact us by:

DNA Creative Studio Ltd.
Centris Business Gateway, Level 0/C
Triq is-Salib tal-Imriehel
Zone 3, Central Business District
Birkirkara CBD3020
Malta, EU